Reference

Privacy Policy for Your figur4d Account

Our Privacy Policy explains how figur4d handles the account, device and wallet details connected with your access.

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figur4d Privacy Policy for Your figur4d Account
CONTACT OPTIONS

Ask About Privacy Through Support

A clear contact route helps you act on this Privacy Policy without searching through the lobby.

Account privacy request Send your Privacy Policy question through the account support route and identify the email…
Wallet record question If a DANA, GoPay or QRIS reference looks incorrect, include the transaction date and…
Correction request Ask us to amend an inaccurate phone number, email address or account detail through…
DATA PRACTICES

How figur4d Handles Personal Details

We keep this Privacy Policy practical by linking each data use to an account action you can recognise.

Account security

Phone verification is part of our account-access checks. We may compare sign-in timing, device signals and profile details when access looks unusual. These checks help us protect your account without publishing your identity or exposing wallet details to another account holder.

Payment references

For DANA, QRIS, GoPay, bank transfer and virtual account activity, we may retain a reference, amount status and related account marker. We use this narrow record to reconcile a cashier event, answer your question and identify a disputed transaction.

Cookie controls

Cookies can remember a session, language preference or security setting on the device you use. You can adjust cookie controls in your browser, although removing some cookies may require another sign-in or affect the way your account session is maintained.

Device information

When you move from a mobile sign-in to the lobby, we may receive browser type, operating system, network markers and event timestamps. This supports fraud checks and troubleshooting; it does not mean we collect every file, contact or message stored on your device.

Retention periods

We keep personal records only for the account, security, support or legal purpose that requires them, then remove or separate them when that purpose ends where practical. A payment dispute or access investigation may require a record to remain available for longer.

Your requests

You can ask what personal details we hold, request a correction, or ask whether deletion is available for a specific record. Contact us through account support with enough detail to locate your profile, and we may verify your phone before responding.

Privacy Policy Questions About figur4d

These Privacy Policy answers address the account and payment questions you are most likely to have before opening access. We explain the practical steps for Indonesian wallets, phone verification, cookies, device records and personal requests. If your situation is not covered, use the account support route and describe the record or activity you want us to check. Availability and any request outcome depend on local law.

The figur4d Privacy Policy covers details collected during account creation, phone verification, sign-in, support contact, cookie use and wallet activity. It explains why we use those details, how security checks work, how retention is decided, and how you can ask about or correct your records.

We may collect your account name, phone number, email, verification result, device and browser signals, session events, support messages and payment references. For DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, the record may include status and reference details needed for reconciliation.

Yes. The Privacy Policy covers technical details received when you sign in from a phone or browser, such as operating system, browser type, network markers and timestamps. We use these details for session handling, troubleshooting and account security, not to inspect unrelated files or messages.

Contact account support and state which phone number, email or profile detail is inaccurate. Include the account identifier you can safely share. We may complete a phone verification step before changing it, because the Privacy Policy requires us to reduce the risk of an unauthorised profile change.

Cookies may keep your sign-in session, language preference or security setting available while you move through the account area. You can manage them in your browser. If you remove session cookies, we may ask you to sign in again, and some account functions may not retain your selected preference.

We retain each record for the account, security, support or legal purpose that makes it necessary. Payment disputes, phone-verification questions and access investigations can require longer retention. When the purpose ends, we remove or separate the record where practical, subject to legal requirements.

You can ask whether deletion is available for a particular personal record by contacting account support. Tell us what you want removed and provide enough account detail for us to locate it. We may need to retain records for legal, security or unresolved payment matters where local law permits.